Refund policy
Refunds & Exchanges Policy
We offer refunds and exchanges within 14 days of receiving your order.
Self-Service Exchanges & Refunds
Customers can easily submit and manage their exchange or refund requests directly through our website.
Once the request is submitted, our team will review and confirm the request before processing.
Exchanges
We offer exchanges for:
- Size
- Color
- Defective or damaged items
Conditions:
- Items must be unused, unworn, and in original condition
- All tags must be attached
- Items must be returned in original packaging
An additional shipping fee of 80 EGP applies (except for defective or wrong items).
Refunds
Refund requests can be submitted within 14 days through the website.
Conditions:
- Items must be unused and in original condition
- Tags and packaging must be intact
- Proof of purchase is required
Once approved, refunds will be processed within 14 business days.
Important Notice
Submitting a request through the website does not mean automatic approval.
All requests are subject to review to ensure compliance with our policy and applicable laws.
Defective or Incorrect Items
If you receive a defective or incorrect item:
- You are entitled to a free exchange or full refund
- Shipping fees will be covered by us